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It is the CRM solution that manages the SmartPlanner platform’s database in order to optimize all the processes related to pre-sales, sales, after-sales and the processing of business process analyses.

IT ENABLES THE MANAGEMENT OF:

  • Customers
  • Prospect
  • Contacts and addresses
  • Products and Services (also fee-based services are managed)
  • Agents
  • Sales price lists
  • Contracts
  • Monthly budget (periodic fees)
  • Users (telephone, email, social network, mobile)
  • Activities – management of product processing steps and management of customer support processes, also as a tool for the coordination of work groups
  • Ticketing – management of issues related to the Services delivered: technical failures, inefficiencies, billing errors
  • Ancillary data (banks, tax codes, etc.)
  • Customer data sheets

 

ADVANTAGES

The SaaS delivery mode enables to:

  • Cut dedicated hardware costs
  • Dramatically reduce the costs for the purchase of licenses
  • Ensure flexibility over the time through pay-per-use licenses
  • Leverage always the latest version/release
  • Use the software without maintenance costs and without a dedicated technical staff
  • Be sure that data is always secure and protected
  • Reduce the costs of the dedicated personnel
  • Have immediate accessibility to all information
  • Use it anytime and anywhere from any mobile device

SMARTSOLUTION ENSURES:

  •  CONTROL
  •  EFFICIENCY
  •  SECURITY
  •  FLEXIBILITY
  • PERFORMANCE
  • AVAILABILITY
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For further details, contact a consultant.

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